Refund Policy

Last updated: 3 October 2026

1. Memberships

Paid memberships on Amchi Matrimony give access to premium features for a fixed period, starting as soon as payment is confirmed. They are one-time payments and do not renew automatically, so there is nothing to cancel.

2. When We Refund

• Duplicate payment: if you were charged twice for the same membership.
• Payment taken but membership not activated: if your money was debited but your plan did not start and we cannot activate it.
• Our error: if you were charged the wrong amount because of a mistake on our side.

In these cases we refund the amount to your original payment method within 7 working days of confirming the problem. Your bank may take a few more days to show it.

3. When We Don't Refund

Once a membership is active, it is not refundable in full or in part — including if you stop using the service, find a match, or members choose not to reply to you. Memberships on accounts suspended or removed for breaking our Terms of Service (for example false information, misuse or abusive behaviour) are not refunded.

4. How to Ask for a Refund

Email [email protected] within 30 days of the payment with your registered email or mobile number, the payment date and amount, and the payment reference. We reply within 2 working days.